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Support Article

Spinning Wheel/ Hourglass not observed on HFix-903



After migrating to CFS 6.8 Non - Browser Agnostic (BA), the spinning wheel or hour glass, which denotes that processing is carried out, does not display on first click of button or on switching between tabs.
However, on clicking second time, the spinning wheel was observed.

On applying HFix-903, the spinning wheel is not observed on first click nor on the second click. Additionally, on Non-BA FS 6.8 the hourglass was observed on click of radio button and same is not observed on HF-903.

Error Messages

Not Applicable

Steps to Reproduce

Click any link or switch between tabs while background process is carried out. The cursor does not display spinning wheel or hourglass which denotes processing.

Root Cause

User agent for IE11 displays as "mozilla/5.0 (windows nt 6.1; wow64; trident/7.0; slcc2; .net clr 2.0.50727; .net clr 3.5.30729; .net clr 3.0.30729; media center pc 6.0; .net4.0c; .net4.0e; rv:11.0) like gecko" and for this reason code, execution takes a different patch.


Apply the solutions proposed for the BUGs in TRINIDAD-2525 and TRINIDAD-2523.

Published January 31, 2016 - Updated October 8, 2020

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