SA-19746

Summary

When running a Report Definition, the system fails to return results and in the log file an SQLTimeoutException ORA-01013 occurs.

User requires to know the cause of this issue and how to overcome it.

Error Messages

An error occured on executing the query for the report definition - There was a problem getting a list: code: 1013 SQLState: 72000 Message: ORA-01013: user requested cancel of current operation

Problem #1, SQLState 72000, Error code 1013: java.sql.SQLTimeoutException: ORA-01013: user requested cancel of current operation
 

Steps to Reproduce

Running a custom Report Definition contaning joins and returning many rows.

Root Cause

A Report Definition has various timeout settings. If the report execution exceeds the defined timeout, the error of ORA-01013: user requested cancel of current operation will occur.

Resolution

To overcome this issue, the administrator must limit the number of rows to be retrieved or increase the timeout.

Alternatively, the report can include additional filter criteria; to limit the data to be fetched from the database.