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Support Article

SSO Session Works incorrectly



When using SSO Authentication the activity ApplicationProfileSetup is not being called properly when launching new thread pages.

Error Messages

No Error Messages. 

Steps to Reproduce

Login in SSO session
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Root Cause

The Data-Admin-AuthService Login activity processing was issuing an Obj-Save on the Operator page being returned from the processing. This is NOT needed when using PRCustom style authentication and will cause problems due declarative processing being run that is part of the Data-Admin-Operator-ID class. The engine code has alswyas doen a  save the operator page being returned.


When using PRCustom style SSO Authentication remove any Obj-Save of the Operator page, the page of class Data-Admin-Operator-ID, being returned from the login activity processing.

Published July 10, 2015 - Updated October 8, 2020

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