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Support Article

StackOverFlowError when submitting responses in OfferNegotiation

SA-2026

Summary



NBAA application fails while submitting the responses to all the questions under Offer Negotiation flow.
 

Error Messages



The Flow Action pre-processing activity InvokeNegotiationFlowActivities failed: java.lang.StackOverflowError
and
Interaction type RunInteraction failedNBA

Steps to Reproduce


1. Click Offer Negotiation in NBAA.
2. Provide answers to all questions and click Submit

Root Cause



Issue was due to the older build version of Java Runtime Environment (JRE) being used in the WebSphere application server hosting the NBAA application.

Java(TM) SE Runtime Environment jvmwa6460-20080816_22093 IBM Corporation IBM J9 VM 2.4

This older version of JRE was causing an infinite loop with Arrays.sort() API. This issue was fixed in later JRE build 20091203 or later.

Resolution



Issue was resolved after upgrading the JRE version corresponding Java fix pack for WAS 7.0.0.21. 

 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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