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Support Article

Status of request updates to 'Resolved-Withdrawn'



The Status of two cases in Production updates to Resolved-Withdrawn even when the status is set for that particular flow.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a request.
  2. Do not take action for 10 days.

Root Cause

According to the Audit History, a user set the status. A review of the Alert logs shows references to the pyMyCasesWidget and pyWithdrawFromNav actions.


Here is the explanation for the reported behavior:

A user performed the Withdraw action from the My Cases list.

Published September 6, 2019 - Updated December 2, 2021

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