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Support Article

Styles for Tablet applied in application on Windows 10 IE laptop



When running the application in Windows 10 Internet Explorer touch-enabled laptops, styles related to a tablet are applied.

Error Messages

Not Applicable

Steps to Reproduce

Run the application in Windows 10 Internet Explorer 11 browser.

Root Cause

A defect in Pegasystems’ code or rules.
The pyIsTablet When rule fetches value from the User-Agent string. Windows10  Internet Explorer 11 browser User-Agent string has a value as 'Touch'. Detecting 'Touch' in the  pyIsTablet User-Agent string is calculated to true and all styles related to the tablet are applied.


Perform the following local-change:

Add the pxDeviceType != "Desktop" condition in the pyIsTablet When rule. This evaluates the When rule to false.

Published July 23, 2018 - Updated October 8, 2020

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