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Support Article

Summary View Charts Getting Elongated From Second Load Onwards

SA-4640

Summary



There are few Summary View charts in a Tabbed Section. On first time load of the Summary View Chart loads fine. On moving to a different tab and coming back to the same tab again, the Summary View is getting distorted (elongated),

Error Messages



No error message encountered, but the UI gets distorted.


Steps to Reproduce


There are few Summary View charts in a Tabbed Section. On first time load of the Summary View Chart loads fine. On moving to a different tab and coming back to the same tab again, the Summary View is getting distorted (elongated),


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 

Bug in InteractiveCharts Rule. 


Resolution



This issue is resolved through the following local change:

Suggested to use RefreshWhenActive, this way charts are re-loaded and UI looks fine.
User upgraded to IE-11 and no issue is observed.
Fixed in ML-8.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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