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Support Article

Support for Genisys CTI link



Pega Call 7.21.1 release notes states that support for Genesys CTI is withdrawn.

Refer to:

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

Pega Call 7.21.1 product documentation bug.


Here’s the explanation for the reported behavior:

The CTI Engine (embedded in Pega) is still supported for use with Genesys.

Published March 21, 2018 - Updated October 8, 2020

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