Support Article
Swapping to 'Home' tab loses New Interaction details in Portal
SA-49711
Summary
When user creates an interaction and goes to the dashboard tab, and then returns to interaction tab. The interaction closes itself.
Error Messages
Not Applicable
Steps to Reproduce
- Launch an interaction.
- Go back to the dashboard tab.
- And then go back to the interaction tab again.
- See the interaction is close.
Root Cause
A backwards compatibility issue: defect in Pegasystems’ code or rules
Resolution
Check the article on how to convert CPM CSR portal to CPM Interaction portal:
https://pdn.pega.com/pega-upgrade-center/converting-a-cpm-csr-portal-to-a-cpm-interaction-portal
Published February 6, 2018 - Updated December 2, 2021
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