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Support Article

Swapping to 'Home' tab loses New Interaction details in Portal

SA-49711

Summary



When user creates an interaction and goes to the dashboard tab, and then returns to interaction tab. The interaction closes itself.


Error Messages



Not Applicable

Steps to Reproduce

  1. Launch an interaction.
  2. Go back to the dashboard tab.
  3. And then go back to the interaction tab again.
  4. See the interaction is close.


Root Cause



A backwards compatibility issue: defect in Pegasystems’ code or rules

Resolution



Check the article on how to convert CPM CSR portal to CPM Interaction portal:

https://pdn.pega.com/pega-upgrade-center/converting-a-cpm-csr-portal-to-a-cpm-interaction-portal

Suggest Edit

Published February 6, 2018 - Updated December 2, 2021

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