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Support Article

Swapping to 'Home' tab loses New Interaction details in Portal



When user creates an interaction and goes to the dashboard tab, and then returns to interaction tab. The interaction closes itself.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch an interaction.
  2. Go back to the dashboard tab.
  3. And then go back to the interaction tab again.
  4. See the interaction is close.

Root Cause

A backwards compatibility issue: defect in Pegasystems’ code or rules


Check the article on how to convert CPM CSR portal to CPM Interaction portal:

Published February 6, 2018 - Updated December 2, 2021

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