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Support Article

SWIFT inbound message fails to create case BadInputException



Inbound SWIFT message causes a failure and does not create a Message case.

Error Messages

<Workitem id> creation failed Trying to save an invalid page: Trying to save an invalid page: page is not valid
.pyWorkParty(SendingBank).LastCorrRef: Invalid value specified for LastCorrRef. Value doesn't adhere to the Validate: SWIFTLastCorrRef 
at ~[prprivate.jar:?] 
at ~[prprivate.jar:?] 
at ~[prprivate.jar:?] 
at ~[prprivate.jar:?]

Steps to Reproduce

  1. From the Manager portal, click 'New'.
  2. Select 'MsgCase' as Business.
  3. Select Generic Message as the Case Type.
  4. Use a SWIFT message with Field 20 that includes a '+' sign, (for example, ...:20:GR1921253012.0+H...).
  5. Click Create. A new case is not created.

Root Cause

A defect in Pegasystems’ code or rules.

The SWIFTLastCorrRef Edit Validate rule does not allow all values in the SWIFT character set.


Perform the following local-change:

Override the SWIFTLastCorrRef Validation rule.

For more information, refer to: 

Alternatively, apply HFix-55775.

Published September 6, 2019 - Updated December 2, 2021

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