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Support Article

Sync error after new code deployment and access group change



Post deploying the code and changing access groups for operators, mobile synchronization fails.

Error Messages

Mobile app data-sync failed with error code 4 (CLIENT_DB_FAILURE) and message "error code 19: UNIQUE constraint failed: offline_storage.type, offline_storage.handle, offline_storage.softflag"

Steps to Reproduce

  1. Have an existing application.
  2. Release a new code to the application.
  3. Change the Operator's access group.
  4. Log in to the mobile application.

Root Cause

A software use or operation error.
Code deployments were made and access groups were changed without full synchronization.


For code or rule changes, initiate a full synchronization to reflect the changes.
To change the access group for a mobile operator, the operators must clear their application data or must reinstall the application.

Published June 2, 2020 - Updated October 8, 2020

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