Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Sync status or delta sync request icon does not display



In an offline application based on pyCaseWorker (which is already offline enabled), enables the Sync status icon and other features by default. Clicking the Sync status icon, generates an ad-hoc delta sync request.

On reviewing the Case portal header which pyCaseWorker uses, the Status Sync icon does not display in this section.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

Sync status icon used an image sourced by pyConnected.svg in webwb.

An action event was configured on the icon to perform a delta sync request.

The out-of-the-box icon had a hidden class configured on it. Hence, the icon was hidden from the UI, in the Design view, after the section was saved.

Therefor, the icons were present on the DOM, but were hidden visually.


To copy this icon, use the entire case worker header as the starting point and remove pieces from there.
However, to only copy the icon(s), use the F12 Dev tools to disable the hidden attributes to re-display the cells to copy the necessary content.


Published July 24, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us