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Support Article

System won't start after update from Pega 7.1.5 to Pega 7.1.6

SA-526

Summary



After updating from Pega 7.1.5 to 7.1.6, the application does not start.

Error Messages



Start-up sequence log entries.


####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941633> <BEA-000000> <'pr_engineclasses' contains a total of 45379 classes, searching for available codesets...>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941634> <BEA-000000> <>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941647> <BEA-000000> < Codeset |Version>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941647> <BEA-000000> <customer |06-01-01>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941648> <BEA-000000> <pega-enginecode |07-10-11>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941648> <BEA-000000> <>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941648> <BEA-000000> <Subsequent exceptions relating to class not being found are all related to this root cause...>
####<Aug 15, 2014 8:35:41 AM PDT> <Error> <com.pega.pegarules.internal.bootstrap.PRMiniLoader> <brms-nprd2-dev1> <BRMS-PEGA> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1408116941649> <BEA-000000> <Check to make sure the database is correctly configured and that the codeset version specified was correct and is present in that database.> 


Steps to Reproduce



1. Run update.sh (Went well without error. Used same schema for rules and data.)
2. Remove old ear and put in new ear (Tried both prpc_wls_jee4, prpc_j2ee14).
3. Clean all folders (for example, cache and tmp folders.)
4. Start the server.


Root Cause



Codeset version in databasesetup.properties file was set to 07-10-11, instead of the correct version which is 07-10-13.

Resolution



Re-run upgrade setting the correct code version 07-10-13 for Pega 7.1.6 update.
Suggest Edit

Published March 21, 2016 - Updated October 8, 2020

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