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Support Article

Tab names do not display the correct value after upgrade



Post upgrading to Pega 8.2.1, the name on the tabs on the Interaction portal does not display the correct values.

Error Messages

Not Applicable

Steps to Reproduce

Open interactions from the Interaction portal.

Root Cause

An issue in the custom application code or rules.
The customized tab names were enabled by including the pzCustomDCTabHeader section rule. This is new to Pega Platform 8 series and is not present in the Pega 7 Platform of the client code.


Perform the following local-change: 
  1. Add the pzCustomDCTabHeader section to the custom version of the CPMInteractionHeader and the SearchHeader sections, which are carried over from Pega Customer Service (CS) 7.3.1. This section is added to match the out-of-the-box CPMInteractionHeader without losing the previous (necessary) customizations.
  2. Update the SetInteractionDetailsExtn data transform to set the specific details required for the tabs. 
  3. Update the CSEnableCustomTabHeaderExtension When rule to add all the customized portals where the tabs must display. This When rule is an extension point of the pyEnableCustomTabHeaders When rule which is evaluated on the pzCustomDCTabHeader (HTML) section to display the pyCustomDCTabSection.

Published December 2, 2021

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