Support Article
Tabs look and feel are different for different Operators !
SA-2352
Summary
After upgrade from PRPC 5.5 to PRPC 6.3 sp1, the look and feel for the tabs is not the same. The tabs in one operator are showing the focussed tab color as white while in others it is showing the same color for all the tabs.
Error Messages
NA
Steps to Reproduce
Na
Root Cause
Upgrade from PRPC 5.5 to 6.3 sp1 caused some issues and the Desktop Preferences was not referring to any skin rule.
Resolution
From operator dropDown, click on Preferences . The Desktop Preferences window gets opened. The Skin should refer to OOTB EndUser62. Setting the right skin resolved the reported issue.
Published January 31, 2016 - Updated October 8, 2020
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