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Support Article

Team member indicator in Dashboard incorrect

SA-13934

Summary



The team online indicators, under team members, in Dashboard are inaccurate. The out-of-the-box (OOTB) logic is written to indicate that a user is Offline, two hours after the last sign on. The indicator must display only when the user is logged in and working. If the user logs out of the system it should change the indicator color.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to application and go to team member section from the dashboard.
  2. Check the team member indicator which shows the members logged in and logged out.


Root Cause



This is currently not supported and is a product enhancement.

Resolution



An enhancement request FDBK-11315 is raised.
Suggest Edit

Published September 3, 2015 - Updated October 8, 2020

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