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Support Article

Temporary WO does not work properly in CPM interaction Portal

SA-23064

Summary



Interactions that create a temporary object do not appear correctly in the Pega Customer Service Portal.

Pega Customer Service 7.1.4 is in use.


Error Messages



No error message.


Steps to Reproduce



1. Create a temporary WorkObject (WO) and launch it from the CPM Interaction Portal.
2. Launch a interaction from the temporary Work object. The Interaction case is created.
3. Temporary WorkObject tab is still visible and does not closes automatically.


Root Cause



The need for temporary work objects was recorded as enhancement request FDBK-13333.
 

Resolution

Support for temporary work objects was added to Pega Customer Support 7.21.

Suggest Edit

Published May 14, 2016 - Updated December 2, 2021

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