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Support Article

Testing and debugging email listeners



The documentation for Pega 7.1.x describes the steps required for debugging the emailListener:

After Step 3 ( Start the System Management application. Select the node and select Logging and Tracing.), there is no place to execute Step 4 (Select the listener. Click Start at the top of the panel. Enter a requestor ID and password)

How should email listeners be debugged?

Error Messages

Not applicable.

Steps to Reproduce

Not applicable.

Root Cause

A portion of the information on that help document is out of date.


Enabling debug on the following class should provide additional output for connectivity issues:

Additionally, in the Service email rule (Go into the listener, then open the rule listed under Service Method), under the action drop down click on “trace”. This will open a tracer window that will populate with data once the listener processes an email.

Published January 31, 2016 - Updated October 8, 2020

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