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Support Article

Text is removed in an email address with special characters




The pyFrom email address with special characters like ' or & is removed and only the text after the special characters is stored in the property on the Service email page.        

Error Messages


Not Applicable


Steps to Reproduce

  1. Configure an Email Listener
  2. Send an email from an ID containing ' or & . The pyFrom property of ServicePage holds only the remaining content of the email after special character and the prefixed part is removed. This also occurs with an email ID containing '&"

Root Cause

A defect or configuration issue in the operating environment. 


This issue was reported as a bug to be remediated in Pega 8.2.1 and Pega 8.3 patch releases.


Published December 2, 2021

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