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Support Article

Thread dumps generated on uploading a large file

SA-45370

Summary



Thread dumps are generated on uploading a large file on the pySaveFileContent and the system stops working at the pyCreateDocument step. This occurs when Content Management Interoperability Services (CMIS) is used to upload documents to the EMC Documentum.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure CMIS to upload documents to the EMC Documentum.
  2. Upload a file greater than 25 MB to EMC Documentum through CMIS connect.


Root Cause



Accelerated Content service (ACS) was enabled on the EMC Documentum.


Resolution



As a local-change, disable ACS in the EMC Documentum.


Suggest Edit

Published March 24, 2018 - Updated October 8, 2020

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