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Support Article

Tracer buttons are not working properly



Tracer buttons ("pause", "clear", "settings") are not enabled.

Error Messages

Not applicable

Steps to Reproduce

Open the Tracer.

Root Cause

An issue in the custom application code or rules.

The privilege "TraceOptionsBasic" is required in order for those buttons to be enabled. None of the user rules had this privilege.


Perform the following local-change:

​In the single role for the end-user access group, add "TraceOptionsBasic" privilege to the "Access of Role To Object" for access class "@baseclass".

Published July 10, 2017 - Updated October 8, 2020

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