Support Article
Tracer session error: session does not exist when tracing agents
SA-18669
Summary
An error occurs every time when tracing an agent.
Error Messages
Please restart Tracer because Tracer session error: session your_session_id does not exist
Steps to Reproduce
Trace an agent from the SMA.Root Cause
Not Applicable.
Resolution
Here’s the explanation for the reported behavior:
That is the expected behavior when tracing agents, for example, an SLA. Once user receives that warning or notification when the activity finishes and the requestor is returned to the pool, this is not a problem if everything else is working correctly.
Published January 31, 2016 - Updated October 8, 2020
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