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Support Article

Tree navigation does not work in ScreenFlow



Tree navigation does not work in ScreenFlow.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure the TreeNavigation section
  2. Open the Case worker portal
  3. Create a case
  4. Click Next
  5. Attempt to navigate using Tree navigation

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change in the TreeNavigation7 section:

Replace the double slash(//) comment to block comment (/* ---*/).

For example, /* if window.skipTreeNavigation flag is true then skip execution--for double click usecase */.

Alternatively, update to Pega 8.2.


Published August 15, 2019 - Updated December 2, 2021

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