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Support Article

UI is distorted in all the screens on portal switch



The UI is distorted when switching between portals. This occurs sporadically for end user portals. The UI displays correctly when the portal is launched from Pega Designer Studio.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal.
  2. Switch portals.
  3. Switch back to the Interaction portal.
  4. Launch an Interaction.

Root Cause

A defect in Pegasystems’ code or rules.

On the application switch, the existing threads for the current application are removed. The Unload requests (pyDeleterDocumentPg) recreated the thread causing skin issues.


Apply HFix-54749.

Published August 19, 2019 - Updated October 8, 2020

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