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Support Article

UI doesnot render with IE 10 and 11

SA-3687

Summary



Application UI does not render with IE 10 and IE 11. While accessing application in IE 10 and 11, user does not render correctly, hence users are unable to work on the system.

HFIX-9113 and HFIX-7496 are the candidates needing evaluation for this specific problem scenario.

Error Messages



No error on the screen.

Steps to Reproduce



Launch application is IE 10 or IE 11.

Root Cause



This is a how to question.

Resolution



Referred user 
to platform support guide, https://pdn.pega.com/documents/platform-support-guide - pages 23, 24 and 25.

For PRPC 6.x series, IE 10 and IE 11 are to be used only as end user browsers. Any development work shall be carried out in IE 9 or lower versions of IE.

Also, before installing HFix-9113 and HFix-7496, it’s good to refer https://pdn.pega.com/user-interface/troubleshooting-ie10-and-ie11-ui-problems-fixed-by-prpc-5x-and-prpc-6x-hotfixes-for-ie5-quirks-mode.  
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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