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Support Article

Unable to accept a warm transfer in Pega CSFS



When performing a warm transfer in Pega Customer Service for Financial Services (CSFS), the Accept button does not appear on the Review harness to move the work object to the Perform harness when the transfer is complete.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch a call in the Interaction harness.
  2. Perform a warm transfer.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFIX-36133.

Published October 28, 2017 - Updated December 2, 2021

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