Unable to accept a warm transfer in Pega CSFS
When performing a warm transfer in Pega Customer Service for Financial Services (CSFS), the Accept button does not appear on the Review harness to move the work object to the Perform harness when the transfer is complete.
Steps to Reproduce
- Launch a call in the Interaction harness.
- Perform a warm transfer.
A defect in Pegasystems’ code or rules.
Published October 28, 2017 - Updated December 2, 2021
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