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Support Article

Unable to access IdP initiated authentication URL using Azure



Unable to access the Identity Provider (IdP) initiated authentication URL using Microsoft Azure. This results in log in failure.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure PEGA-Azure AD integration through SAML 2.0
  2. Access the IdP initiated authentication URL

Root Cause

A software use or operation error. The Relay State URL in the IdP was incorrect.


Perform the following local-change:

  1. Update the Relay State URL in IdP to reflect the correct SSO servlet. For example, https://<>/prweb/sso
  2. Enabling the following logger classes:

Published March 29, 2018 - Updated October 8, 2020

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