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Unable to access username and password in Custom authentication



Unable to access the username and password in the Custom authentication activity. The HTTPServlet Request Authorization Header displays blank even after updating the System Management package Authentication type to Custom and fetching the username and password in the Authentication service activity.

Error Messages

Error From script side:

401 Unauthorized error

Steps to Reproduce

  1. Update System Management package Authentication Type =Custom
  2. Call import service from

Root Cause

The prpcServiceUtils only supports Basic Authentication. However, an AuthService record on the Custom tab is used which uses Basic Authentication for the Challenge options. On selecting this, the prpcServiceUtils sends the and values when the AuthService requires them. The Authentication activity specified in AuthService can access these values through the standard param.UserIdentifier and param.Password parameters.


Perform the following local-chane to use custom authentication with prpcServiceUtils:
  1. Select 'Use Basic Authentication for signon' for the Challenge Options:

  2. Perform the Authentication activity. Ensure that the param.UserIdentifier and param.Password are not blank

  3. Enter the Basic Authentication details on the AuthService from the prprcServiceUtils

Published May 23, 2018 - Updated October 8, 2020

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