Support Article

Unable to add case types when application is password protected



The 'Add a case type' and 'Add a child case type' menu options are not available in the Cases Explorer.

Error Messages

Not Applicable

Steps to Reproduce

Try to create a new case or sub case in the Cases Explorer.

Root Cause

This issue was determined to be a product enhancement request. Case types cannot be added via the Cases Explorer when the application is secured with a password.  


An enhancement request, FDBK-16466, has been created for consideration by Pega Product Management. 

Published August 24, 2016 - Updated September 3, 2016

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