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Support Article

Unable to capture DSN messages during Email Ingestion



Unable to capture Delivery Status Notification (DSN) messages during the Email Ingestion. 

Error Messages


Not Applicable


Steps to Reproduce

  1. Verify the Process DSN checkbox in the Email Listener(ASW5)
  2. Restart the Listener. An email is received with Automatic Reply and Email Ingestion occurs
  3. Trace it and perform a search for the pystatus value in pyInboundEmail

Root Cause

A defect in Pegasystems’ code or rules.


  1. Apply HFix-54662
  2. Add the below Dynamic System Setting (DSS):
    "Email/AutoReplySubject" in Pega-IntegrationEngine ruleset value as Automatic reply




Published August 19, 2019 - Updated October 8, 2020

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