Support Article
Unable to change dropdown list values in IE browser
SA-74393
Summary
In the Internet Explorer browser, unable to change dropdown list values.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Case Manager portal.
- Change the dropdown value in the dropdown list in the Internet Explorer browser. The original value persists.
Root Cause
An issue in the custom application code.
A different click event was invoked.
Resolution
Perform the following local-change:
Add the below code in the UserWorkForm:
<script>
$( document ).ready(function() {
$(".screen-layout-region-content .subAccordion ul>li").click(function(event){
var targetElement=$(event.currentTarget).children("a").attr("accorTitle");
if(!(event.target.className!=<GIVE_HERE_SELECTEVENT_CLASS_NAME>)){
showCenterPanel(targetElement);
}
});
});
</script>
Published April 4, 2019 - Updated October 8, 2020
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