Support Article

Unable to change dropdown list values in IE browser

SA-74393

Summary



In the Internet Explorer browser, unable to change dropdown list values.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Case Manager portal.
  2. Change the dropdown value in the dropdown list in the Internet Explorer browser. The original value persists.


Root Cause



An issue in the custom application code.
A different click event was invoked.



Resolution



Perform the following local-change:

Add the below code in the UserWorkForm:

<script>
$( document ).ready(function() {
    $(".screen-layout-region-content .subAccordionul>li").click(function(event){ 
        vartargetElement=$(event.currentTarget).children("a").attr("accorTitle");
        if(!(event.target.className!=<GIVE_HERE_SELECTEVENT_CLASS_NAME>)){
            showCenterPanel(targetElement); 
        }
    }); 
});
</script>

Published February 28, 2019 — Updated April 4, 2019

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