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Support Article

Unable to change user's pyAgentState after log in



Unable to change the status of agent - property <pyAgentState> after user is logged in to CTI Link. However, with the same configuration, the user is able to log in to other servers.

Error Messages

Not Applicable

Steps to Reproduce

Log in to CTI and try to change the status.

Root Cause

Port was not open or was in use. 


Reassign a new port number and make it available in firewall.

Published January 31, 2016 - Updated October 8, 2020

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