Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to close tabs on the Interaction portal



A configuration is made in the Interaction portal to start a new tab whether it is a temporary work object or a normal work object with the creation harness enabled. The Work Object types without IDs which are associated with the Pega Customer Service behaves incorrectly. Unable to refresh and close the tabs.

Error Messages

Not Applicable

Steps to Reproduce

1. Add a button to the section
2. Set up an action set for the button (with PegaCA-Work-NewAccount class and pyStartCase flow)
3. Open the pyStartCase flow and uncheck the Skip create harness option in Private Edit on the Process tab
4. Click the button on the portal. A new tab opens in a new harness
5. Close the tab

Root Cause

This issue was determined to be a product enhancement request. Pega Customer Service manages tabs using the associated IDs. Working on tabs with Work Objects without IDs is not supported.


An enhancement request, FDBK-28494, is created for consideration by Pega Product Management. 


Published August 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us