Support Article

Unable to connect to PRPC after upgrade

SA-28862

Summary



After running the upgrade scripts (Upgrading from PRPC 5.5 to PRPC 6.3 sp1), user is not able to connect to PRPC.

When user tries to connect to the developer portal, even the log-in screen is not displayed.


Error Messages



java.lang.NoClassDefFoundError: com/pega/pegarules/session/internal/engineinterface/etier/engine/PRDiagnosticStream
               at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:753)
               at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
               at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl$4.run(EngineImpl.java:268)

Steps to Reproduce



Not Applicable

Root Cause



Issue has arised as restrictions were imposed using Java2 Security.

Resolution


 

Issue can be resolved by making any of the following changes

1. Set the downgrade-untrusted-principal to false.

2. Enable "Cross Domain Security Between WebLogic Server Domains".

3. Enable "global trust between domains".

Published October 6, 2016 - Updated October 23, 2016

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