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Support Article

Unable to create any work objects from Pega Mobile portal



Users are unable to create any work objects from Pega Mobile portal.

Error Messages

Tracer shows message_1 for property pyEmail1: PropertyInfo-EditValidate pyEmail1 ValidEmailAddress

Steps to Reproduce

  1. Open Pega Mobile portal.
  2. Click on create case.

Root Cause

The root cause of this problem is a defect in customer application code/rules. Running tracer on the operation showed a failure of the ValidEmailAddress edit validate rule on property .pyEmail1. This property was being left blank in the developer's flow, which is disallowed by the ValidEmailAddress rule.


The problem can be resolved with this local change: modify the rule ValidEmailAddress to allow blank or null values for .pyEmail1 field.

Published February 9, 2016 - Updated October 8, 2020

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