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Support Article

Unable to create a new application on Pega CS 7.31



In Pega 7.4, unable to create new application on Pega Customer Service 7.31.

Error Messages

There was a problem while creating an accessgroup.
.pyApplicationGenerator.pyAccessgroupsToCreate(3).pyUserPortals(2).pyPortalLayout: pyCaseManager is not a Valid Record for use by this Rule.

Steps to Reproduce

  1. Navigate to the application Menu and click New Application
  2. Select an Application type and click 'Use this application type'.
  3. Click Continue till the 'Name your application' field displays.
  4. Enter a valid application name and click the Create application button.

Root Cause

A defect in Pegasystems’ code or rules. The pyCaseManager portal must be deleted from the MKT_Integration:SysAdmins access group.


Apply HFix-43682.

Published May 8, 2018 - Updated December 2, 2021

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