Support Article
Unable to create a new application on Pega CS 7.31
SA-56739
Summary
In Pega 7.4, unable to create new application on Pega Customer Service 7.31.
Error Messages
There was a problem while creating an accessgroup.
.pyApplicationGenerator.pyAccessgroupsToCreate(3).pyUserPortals(2).pyPortalLayout: pyCaseManager is not a Valid Record for use by this Rule.
Steps to Reproduce
- Navigate to the application Menu and click New Application
- Select an Application type and click 'Use this application type'.
- Click Continue till the 'Name your application' field displays.
- Enter a valid application name and click the Create application button.
Root Cause
A defect in Pegasystems’ code or rules. The pyCaseManager portal must be deleted from the MKT_Integration:SysAdmins access group.
Resolution
Apply HFix-43682.
Published May 8, 2018 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.