Support Article
Unable to create a new business unit
SA-26259
Summary
An error occurs when Create is clicked.
Error Messages
The Flow Action post-processing activity SaveNewBUInformation failed: PRRuntimeException
Steps to Reproduce
- Log into the application.
- Launch Case Manager Portal.
- Click Customer management.
- Select the Business radio button, enter the business name as "buten," and click Search.
- Click Create new, enter the required fields, and email ID.
- Click Create.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-28662.
Published December 2, 2021
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