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Support Article

Unable to create PDF files from DOC files



PDF creation from Word DOC files using the ConvertAttachmentToPDF activity fails with an error.

Error Messages

Error: PDF conversion failed.

Steps to Reproduce

Add a Utility shape to a flow and call the ConvertAttachmentToPDF activity.

Root Cause

A defect in Pegasystems’ code or rules.


The DOC to PDF conversion activity (ConvertAttachmentToPDF) performs the conversion in the server using Pega Distribution Manager 3.3.5 (PDM). Pega 7.1.6 is the last version which provided this optional component. Later versions of the Pega 7 platform do not support PDM any longer.

The ConvertAttachmentToPDF flow action uses ActiveX integration and works only in Internet Explorer browser. Pega 7.3 and later versions do not support ActiveX controls.

For more information, refer to:

Published April 19, 2018 - Updated October 8, 2020

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