Support Article
Unable to create shortcut in reports as Category not showing up
Summary
User has created Category and trying to create a Report--> Shortcut rule for the same Category but that Category is not populating. This issue is sporadic in nature.Error Messages
No error messages.Steps to Reproduce
1) Create the Category for example: "Test123"
2) Create the "Shortcut" under Report and select Category which user has created in step-1, that is, "Test123"Root Cause
User has more than one category with a when rule that returns “false” and this is known issue in Pega 7.1.7. Resolution
User has to do the private checkout of the Categories with a When rule to configure and remove them, then try to create the shortcut.
Published May 21, 2016 - Updated October 8, 2020
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