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Support Article

Unable to create shortcut in reports as Category not showing up

SA-23211

Summary



User has created Category and trying to create a Report--> Shortcut rule for the same Category but that Category is not populating. This issue is sporadic in nature.

Error Messages



No error messages.

Steps to Reproduce



1) Create the Category for example: "Test123"
2) Create the "Shortcut" under Report and select Category which user has created in step-1, that is, "Test123"

Root Cause



User has more than one category with a when rule that returns “false” and this is known issue in Pega 7.1.7. 

Resolution



User has to do the private checkout of the Categories with a When rule to configure and remove them, then try to create the shortcut.
 

Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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