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Support Article

Unable to create Word Document



Unable to generate a word document using the out-of-the-box functionality available under Designer Studio > Application profile > Tools.
Chrome browser is used with 32-bit operating system.

Error Messages

Not Applicable

Steps to Reproduce

1. Navigate to Designer Studio > Application profile > Tools > Document
2. Click Document Now

Root Cause

Pega 7.1.6 does not support MS Word 2013.


Pega 7.1.6 only supports MS Excel 2013 and other MS Office 2013 integrations are not supported. Pega 7.1.7 onwards, there is complete support for MS Office 2013 integration.

Published January 31, 2016 - Updated October 8, 2020

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