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Support Article

Unable to delete ruleset version locked by unavailable user



Deleting ruleset versions results in multiple errors.

Error Messages

Unable to delete the ruleset.Total errors : 2

Steps to Reproduce

Navigate to, Designer Studio > System > Refactor > Delete Rulesets > Ruleset name & ruleset version.

Root Cause

The errors occurred due to the below scenarios.
  • Rules were checked out by another operator
  • Rules were checked out by an unavailable operator having unknown credentials


Perform the below local-changes:
  1. Open the specific rule (for which the error displays) in Designer Studio
  2. Release the lock by selecting Release lock option from Rule Actions
  3. Delete the related ruleset version

Perform the below action when the rules are checked out by another operator having unknown credentials.

Execute delete queries on the
pr4_rule and pr4_rule_vw database tables to remove the specific rule entries.

Published February 1, 2018 - Updated October 8, 2020

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