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Support Article

Unable to determine Email Account errors



Unable to determine Email account errors after upgrading PRPC 6.3 to Pega 7.4.

Error Messages


Steps to Reproduce

Execute the Email Receiver Test Connectivity. Error displays on the screen.

Root Cause

An issue in the custom application code or rules .
The Developer's pointed to Java Runtime Environment (JRE) 7 cacerts when JRE8 was used.


Perform the following local-change:
  1. Point to the correct JRE cacerts used (in this use case, JRE8).
  2. Ensure that the certificates are added to cacerts of the JRE that is used.

Published September 6, 2019 - Updated December 2, 2021

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