Support Article
Unable to determine retention period of uploaded files in Chat
SA-61541
Summary
Unable to determine the retention period of the uploaded files in Pega Chat.
Error Messages
Not Applicable.
Steps to Reproduce
- Open Pega Chat
- Upload a file. The file is stored in the PegaChat server
Root Cause
Not Applicable.
Resolution
Here's the explanation of the reported behavior:The uploaded files are deleted from the database after the chat ends as part of the chat termination and clean-up process.
Published July 26, 2018 - Updated December 2, 2021
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