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Support Article

Unable to determine retention period of uploaded files in Chat

SA-61541

Summary



Unable to determine the retention period of the uploaded files in Pega Chat.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Open Pega Chat
  2. Upload a file. The file is stored in the PegaChat server


Root Cause



Not Applicable.


Resolution

Here's the explanation of the reported behavior:

The uploaded files are deleted from the database after the chat ends as part of the chat termination and clean-up process.


 

Tags:

Pega Chat 7.31 Pega Chat Customer Service Data Integration

Published July 26, 2018 - Updated December 2, 2021

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