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Support Article

Unable to display the user portal



Unable to display the user portal in Pega Web Mashup. Unable to open a case or create work object.

Error Messages

Not Applicable.

Steps to Reproduce

Use the following action:


Root Cause

The user portal does not initialize when only using the 'display' action.


Perform the following local-change:

Use the following action:

data-pega-action ='OpenWorkByURL'
data-pega-action-param-query ='pyActivity=Data-Portal.ShowDesktop'

This sets up the portal for usage and the portal displays correctly.


Published March 9, 2018 - Updated October 8, 2020

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