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Support Article

Unable to download file using DisplayAttachFile activity



Unable to download an attachment OnClick of a button using DisplayAttachFile activity. This activity is called using a Refresh Section action.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a button with a Refresh Section action.
  2. Call an activity.
  3. Call the DisplayAttachFile from the activity in the Refresh Section action.

Root Cause

A software use or operation error.

The DisplayAttachFile activity must be called using the Open URL in Window action. The activity does not work when called as Refresh Section.


Perform the following local-change:

Use the Open URL in Window action instead of the Refresh Section action.

Published February 1, 2018 - Updated October 8, 2020

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