Support Article
Unable to Drag and drop email from Outlook into attachments
SA-88718
Summary
Unable to Drag and drop an email from Outlook into the attachments.
Error Messages
Not Applicable.
Steps to Reproduce
- Open an email from Outlook
- Drag the email from Outlook and drop it
Root Cause
A third-party product issue. The Internet Explorer browser is not able to retrieve the path from Outlook.
Resolution
Perform the following local-change:- Save the emails into the local machine
- Drag and drop the email
Published October 8, 2020
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