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Support Article

Unable to drag and drop Outlook mails to Chrome browser

SA-80395

Summary



On dragging Outlook mails directly to the browser, the drag and drop feature does not work in the Chrome browser.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



This behavior is as per design.
According to the latest Web standards, the drag and drop feature does not work when Outlook mails are dropped directly.


Resolution



Here’s the explanation for the reported behavior:

According to the latest Web standards, the drag and drop of Outlook mails directly on to the browser is not supported in modern Web browsers due to security reasons.  However, the Outlook mails can be saved on the system and these files can be dragged on to the browser.

Perform the following local-change:

  1. Save the Outlook mails to the local system.
  2. Drag and drop the mail to the browser.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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