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Support Article

Unable to drag and drop Outlook mails to Chrome browser



On dragging Outlook mails directly to the browser, the drag and drop feature does not work in the Chrome browser.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

This behavior is as per design.
According to the latest Web standards, the drag and drop feature does not work when Outlook mails are dropped directly.


Here’s the explanation for the reported behavior:

According to the latest Web standards, the drag and drop of Outlook mails directly on to the browser is not supported in modern Web browsers due to security reasons.  However, the Outlook mails can be saved on the system and these files can be dragged on to the browser.

Perform the following local-change:

  1. Save the Outlook mails to the local system.
  2. Drag and drop the mail to the browser.

Published August 15, 2019 - Updated December 2, 2021

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