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Support Article

Unable to export 3D charts to PDF when a report is run

SA-54524

Summary



Unable to export the 3D charts to PDF when a report is run using the Internet Explorer browser. This works when using the Chrome browser.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a report with a 3D chart
  2. Run the report
  3. Export to PDF using the Internet Explorer-11 browser. The chart does not display in the exported PDF


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-42815.



Suggest Edit

Published March 27, 2018 - Updated October 8, 2020

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