Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to filter report results on an external website



A complex Search criteria is configured in the User portal and an external website which uses the Pega Web Mashup.
When performing a search on the external website, unable to apply filter on the records that display. The filter screen continues to load indefinitely when filtering. However, this works in the User portal in Pega.

Error Messages

Not Applicable

Steps to Reproduce

  1. Build a Search logic which can be accessed from the User portal and from Pega Web Mashup. The Search logic must use a report definition which has several joins.
  2. Search from the external website.
  3. Apply filtering on any column selection. The filter screen continues to load indefinitely.

Root Cause

The issue occurs due to the the configuration of the parameters how the parameters are passed to the report definition. The parameters are passed through a temporary page which is in different thread (not in the same thread). Hence, the parameters are not found. When the network call occurs, the filtering fails with the 404 error.


As a local-change, pass the parameters directly to the report definition instead of passing them through temporary pages.

Published April 12, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us