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Support Article

Unable to generate documents in office 2013



The user application contains functionalities that enable document generation, i.e. a lab investigation form, or letter correspondence to be sent to designated party. These documents are not getting generated in the upgraded application (V6.3sp1) in Office 2013(The same documents can be generated with Office 2010).

This issue is faced with both Windows 7 SP1/IE10 as well as Windows 8.1/IE11, it is specific to Office 2013.

Error Messages

IE10/Win 7 SP1: "initialization failed. Could not open macro storage. Source Location: False, Determine Word templates folder"
IE11/Win 8.1: " initialization failed. Unrecognized MS Word version. Only Word 2010, 2007,2003,2002 and 2000 are supported."

Steps to Reproduce

Log in to any PRPC 6.3SP1 Environment ,
Rn a report definition or  List View
Try export to excel and also try running workembedmerge test flow which comes under pegaSample classgroup.


Provided Excel 2013 Support HFIX-9411
Provided Word 2013 Support HFIX-9907

Published January 31, 2016 - Updated October 8, 2020

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